Tag: guidebook
-
Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation
Citation: KFH Group, McCollom Management Consulting, Urbitran Associates, Cambridge Systematics. Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation. Transit Cooperative Research Program Report 124. Transportation Research Board, (2008). Link: http://www.tcrponline.org/PDFDocuments/TCRP_RPT_124.pdf Abstract: Improving demand-responsive transportation (DRT) requires an understanding of the characteristics of the system and its environment. This requires that the demand-responsive transportation system…
-
Labor-Management Partnerships for Public Transportation Volume 1: Toolkit
Citation: Baker, Scott, Chuyuan Viktor Zhong, Douglas Taylor, William F. Scott, and Richard Plante. “Labor–Management Partnerships for Public Transportation Volume 1: Toolkit.” Transit Cooperative Research Program Report 181. Transportation Research Board, Washington, DC. (2015). Link: http://www.trb.org/Main/Blurbs/173515.aspx Report Abstract: This report provides resources for public transportation management and labor union leaders to establish, manage, and improve…
-
Developing Best-Practice Guidelines for Improving Bus Operator Health and Retention
Citation: Gillespie, Robin Mary, Xinge Wang, and Tia Brown. Developing Best-Practice Guidelines for Improving Bus Operator Health and Retention. Part I: A Transit Workplace Health Protection and Promotion Practitioner’s Guide, Part II: Final Research Report. Transit Cooperative Research Program Report 169. Transportation Research Board, Washington, DC. (2014). Link: http://www.trb.org/Main/Blurbs/171189.aspx Report Abstract: Transit operators work in challenging…
-
Employee Compensation Guidelines for Transit Providers in Rural and Small Urban Areas
Citation: KFH Group. Employee Compensation Guidelines for Transit Providers in Rural and Small Urban Areas. Transit Cooperative Research Program Report 127. Transportation Research Board, 2008. Link: http://www.trb.org/Publications/Blurbs/160065.aspx Abstract: This guidebook provides guidelines on employee compensation for rural and small urban transit managers to support wage and benefit decision-making. It also provides information on attracting and…
-
A Handbook for Measuring Customer Satisfaction and Service Quality
Citation: United States. Federal Transit Administration, Transit Development Corporation, Morpace International, Transit Cooperative Research Program, and Cambridge Systematics. A Handbook for Measuring Customer Satisfaction and Service Quality. Vol. 47. Transportation Research Board, 1999. Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_47-a.pdf Report Abstract: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It provides…
-
A Guidebook for Developing a Transit Performance-Measurement System
Citation: Kittleson & Associates Inc., Urbitran, LKC Consulting Services Inc., MORPACE International Inc., Queensland University of Technology and Nakanishi, Y. “A Guidebook for Developing a Transit Performance‐Measurement System.” Transit Cooperative Research Program TCRP Report 88, Washington, DC: Transportation Research Board. (2003). Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_report_88/Guidebook.pdf Abstract: This guidebook provides a step-by-step process for developing a performance-measurement program…
-
State DOTs Connecting Users and Rides for Specialized Transit Volume 2: Toolkit for State DOTS and Others
Citation: Rodman, Will, Dan Berez, Sarah Moser, and James Choe. State DOTs Connecting Users and Rides for Specialized Transportation. Volume 2: Toolkit for State DOTs and Others. National Cooperative Highway Research Program, Washington, DC. (2016). Link: http://www.trb.org/Publications/Blurbs/174328.aspx Abstract: NCHRP Report 832: State DOTs Connecting Users and Rides for Specialized Transit, is a two volume research…
-
Asset Management Guide for Small Providers: Focusing on the Management of Our Transit Investments
Citation: Roberts, Christian, Tiffany Batac, and Margaret-Avis Akofio-Sowah. Asset Management Guide for Small Providers: Focusing on the Management of Our Transit Investments. No. FTA Report No. 0092. (2016). Link: http://scopt.transportation.org/Documents/FTA%20Asset%20Management%20Guide.pdf Abstract: This guide describes what Transit Asset Management (TAM) means for small transit providers and provides insight for developing TAM plans to improve the management of…
-
Transit Access Training Toolkit
Citation: Rickert, Tom. Transit Access Training Toolkit. World Bank, Washington, USA (2009). Link: https://siteresources.worldbank.org/DISABILITY/Resources/280658-1239044853210/5995073-1239044977199/TOOLKIT.ENG.CD.pdf Abstract: This toolkit provides a summary of training methods for bus drivers and transit staff to improve the safety and accessibility of services for passengers. Often transit agencies have little to no training available to help drivers better serve seniors and persons with…
-
Bus Rapid Transit Accessibility Guidelines
Citation: Rickert, Tom. “Bus Rapid Transit Accessibility Guidelines.” World Bank, Washington, USA (2007). Link: http://siteresources.worldbank.org/DISABILITY/Resources/280658-1172672474385/BusRapidEngRickert.pdf Abstract: This guidebook published by the World Bank provides accessibility guidelines for Bus Rapid Transit (BRT) systems. These guidelines work to clarify issues of access following the travel path of a passenger using a Bus Rapid Transit system, from sidewalks to bus…