Tag: performance measures
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Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation
Citation: KFH Group, McCollom Management Consulting, Urbitran Associates, Cambridge Systematics. Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation. Transit Cooperative Research Program Report 124. Transportation Research Board, (2008). Link: http://www.tcrponline.org/PDFDocuments/TCRP_RPT_124.pdf Abstract: Improving demand-responsive transportation (DRT) requires an understanding of the characteristics of the system and its environment. This requires that the demand-responsive transportation system…
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Towards a Framework for Identifying and Measuring the Benefits of Accessibility
Citation: Federing, Daphne, and David Lewis. “Towards a Framework for Identifying and Measuring the Benefits of Accessibility.” International Transport Forum. (2017). Link: http://www.itf-oecd.org/sites/default/files/docs/towards-framework-measuring-benefits-accessibility.pdf Report Abstract: This paper has three goals: (1) to explain the motivation for articulating the benefits of accessibility; (2) to provide a narrative basis for articulating how accessibility affects economic and social…
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A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry
Citation: Ryus, P., Coffel, K., Parks, J., et al. A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. Transit Cooperative Research Program Report 141, Transportation Research Board. (2010). Link: http://www.tcrponline.org/PDFDocuments/TCRP_RPT_141.pdf Abstract: This report describes research into the development and testing of a methodology for performance measurement and peer comparison for transit. The…
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A Handbook for Measuring Customer Satisfaction and Service Quality
Citation: United States. Federal Transit Administration, Transit Development Corporation, Morpace International, Transit Cooperative Research Program, and Cambridge Systematics. A Handbook for Measuring Customer Satisfaction and Service Quality. Vol. 47. Transportation Research Board, 1999. Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_47-a.pdf Report Abstract: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It provides…
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A Guidebook for Developing a Transit Performance-Measurement System
Citation: Kittleson & Associates Inc., Urbitran, LKC Consulting Services Inc., MORPACE International Inc., Queensland University of Technology and Nakanishi, Y. “A Guidebook for Developing a Transit Performance‐Measurement System.” Transit Cooperative Research Program TCRP Report 88, Washington, DC: Transportation Research Board. (2003). Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_report_88/Guidebook.pdf Abstract: This guidebook provides a step-by-step process for developing a performance-measurement program…
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Broome County Rural Paratransit Analysis
Citation: Urbitran Associates, Inc. “Broome County Rural Paratransit Analysis” Bingham Metropolitan Transportation Study (2002). Link: http://www.gobroomecounty.com/files/bmts/pdfs/BCRuralParaTransitAnalysisFull.pdf Abstract: A previous study conducted by Bingham Metropolitan Transportation Study analyzed fixed-route and paratransit systems in Broome County, New York. This study resulted in the creation of BC Country, a transit service which has provided services to the rural…
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Transport for All: What Should We Measure?
Citation: Rickert, Tom. Transport for All: What Should We Measure? Access Exchange International (2005). Link: http://globalride-sf.org/pdf/what_should_we_measure.pdf Abstract: Performance measures are necessary to ensure that steps taken to achieve a more accessible transportation environment in are efficient and effective. Stakeholders need to analyze measurable outcomes to be able to learn from previous actions and to assess progress made…