Citation: ICF International, Inc. and Boyd, Caton & Grant Transportation Group. Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach. Transit Cooperative Research Program Report 162. Transportation Research Board, 2013.
Link: http://www.trb.org/Main/Blurbs/169592.aspx
Abstract:
The transit industry is facing a critical shortage of skilled employees as thousands of workers are nearing retirement age over the next 5 to 10 years. Building a Sustainable Workforce in the Public Transportation Industry – A Systems Approach explores issues in workforce development, retention, attraction, and public transportation image management. This guide provides workforce strategies, performance metrics, image management techniques, and benchmarking processes that allow for continuous organizational improvement. This report is divided into four modules: (1) effective strategies in workforce practices, (2) metrics to evaluate the impact of workforce practices, (3) improving image management, and (4) benchmarking to engage in continuous improvement.
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