Citation: Ryus, P., Coffel, K., Parks, J., et al. A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry. Transit Cooperative Research Program Report 141, Transportation Research Board. (2010).
Link: http://www.tcrponline.org/PDFDocuments/TCRP_RPT_141.pdf
Abstract:
This report describes research into the development and testing of a methodology for performance measurement and peer comparison for transit. The performance measurement and peer comparison methodology described in this report incorporates nationally available, standardized factors into the peer selection process and describes ways for incorporating policy objectives and other factors into the process. It will be of interest to individuals interested in using performance measurement and benchmarking as tools to (1) identify the strengths and weakness of their organizations, (2) set goals or performance targets, and (3) identify best practices to improve performance.
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