Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation


Citation:
KFH Group, McCollom Management Consulting, Urbitran Associates, Cambridge Systematics. Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation. Transit Cooperative Research Program Report 124. Transportation Research Board, (2008).

Link: http://www.tcrponline.org/PDFDocuments/TCRP_RPT_124.pdf

Abstract:
Improving demand-responsive transportation (DRT) requires an understanding of the characteristics of the system and its environment. This requires that the demand-responsive transportation system keep detailed and consistent data to measure current performance and the progress of performance over time. This guidebook presents ways to measure, assess, and improve demand-responsive transportation system performance, focusing on DRT in urban areas. The guidebook is divided into seven chapters: (1) introduction, (2) the basics of demand-responsive transportation performance, (3) performance data and definitions, (4) performance measures, (5) assessing performance, (6) data from representative systems, and (7) improving performance.