Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems

Citation: Anderson, Lance. Et al. Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-route Bus and Paratransit Systems. Transit Cooperative Research Report No. 139. Transportation Research Board, 2010.

Link: http://www.trb.org/Publications/Blurbs/164036.aspx

Report Abstract:
This guidebook explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems to assist in the recruitment, development, and retention of managers. This guidebook is designed primarily to address the needs of rural and small urban transit systems, but larger transit systems may find the information helpful. The guidebook is divided into three sections: (1) recruitment recommendations, (2) training and development recommendations, and (3) retention recommendations. Appendices to the guide also include a checklist for transit manager recruitment, training, and retention, and a summary of 20 case studies.