Citation: Rodman, Will, Dan Berez, Sarah Moser, and James Choe. State DOTs Connecting Users and Rides for Specialized Transportation. Volume 2: Toolkit for State DOTs and Others. National Cooperative Highway Research Program, Washington, DC. (2016).
Link: http://www.trb.org/Publications/Blurbs/174328.aspx
Abstract:
NCHRP Report 832: State DOTs Connecting Users and Rides for Specialized Transit, is a two volume research report that provides information and a toolkit on designing, developing, implementing, and evaluating connections between customers and specialized transportation services and programs that can meet their needs. Specialized transportation services including paratransit, community volunteer drivers, and transportation voucher programs provide vital mobility options to seniors, persons with disabilities, low income individuals, and veterans. Many of these systems consist of numerous providers across a geographic area during limited hours of service making it difficult to navigate. This Volume 2 research report discusses way to assist state DOT s with connecting customers with these services and provides a toolkit with a step-by-step process for planning and implementing linkage services, considering target geography, users, effective evaluation modes, and marketing strategies.
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