Category: Workforce Development
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A Handbook for Measuring Customer Satisfaction and Service Quality
Citation: United States. Federal Transit Administration, Transit Development Corporation, Morpace International, Transit Cooperative Research Program, and Cambridge Systematics. A Handbook for Measuring Customer Satisfaction and Service Quality. Vol. 47. Transportation Research Board, 1999. Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rpt_47-a.pdf Report Abstract: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It provides…
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Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems
Citation: Anderson, Lance. Et al. Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-route Bus and Paratransit Systems. Transit Cooperative Research Report No. 139. Transportation Research Board, 2010. Link: http://www.trb.org/Publications/Blurbs/164036.aspx Report Abstract: This guidebook explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems to assist in the…
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Community Wayfinding: Pathways to Understanding
Citation: Hunter, Rebecca H., Lynda A. Anderson, and Basia L. Belza. “Community Wayfinding: Pathways to Understanding.” Springer International Publishing. 2016. Link: https://link.springer.com/book/10.1007%2F978-3-319-31072-5 Abstract: Wayfinding is the process of finding our way from place to place. This book examines the process and consequences of human wayfinding from the perspectives of multiple fields. It describes what is known…
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A Guidebook for Developing a Transit Performance-Measurement System
Citation: Kittleson & Associates Inc., Urbitran, LKC Consulting Services Inc., MORPACE International Inc., Queensland University of Technology and Nakanishi, Y. “A Guidebook for Developing a Transit Performance‐Measurement System.” Transit Cooperative Research Program TCRP Report 88, Washington, DC: Transportation Research Board. (2003). Link: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_report_88/Guidebook.pdf Abstract: This guidebook provides a step-by-step process for developing a performance-measurement program…
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The Illinois One-Click Transportation Resource Center Final Report
Citation: Dirks, Lise, P. S. Sriraj, Joseph Irwin Harris, and Shreya Ghosh. “The Illinois One-Click Transportation Resource Center.” Urban Transportation Center, Chicago, IL. (2016). Link: https://utc.uic.edu/wp-content/uploads/One-Click-Final-Report__1_reduced.pdf Abstract: The Illinois Department of Transportation was awarded a Veterans Transportation and Community Livability Initiative grant with the Urban Transportation Center at the University of Illinois as a sub-recipient. This…
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Culture of Progressive Longitudinal Training in the Public Transit Industry
Citation: Bart, Edward, and Amber Reep. “Culture of progressive longitudinal training in the public transit industry: a contemporary model.” Transportation Research Record: Journal of the Transportation Research Board 2328 (2013): 40-46. Link: http://trrjournalonline.trb.org/doi/pdf/10.3141/2328-06 Report Abstract: Professional and workforce development is important to maintaining the safe and reliable operational integrity of the public transportation industry in the United…
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Public Transportation Workforce Development: A Survey of Vocational and University Students
Citation: Ripplinger, David, and Jill A. Hough. Public Transportation Workforce Development: A Survey of Vocational and University Students. No. DP-229. Upper Great Plains Transportation Institute, North Dakota State University, (2010). Link: http://www.ugpti.org/pubs/pdf/DP229.pdf Abstract: Students from North Dakota State University, Minnesota State University Moorhead, and Minnesota State Community and Technical College – Moorhead were surveyed to identify…
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State DOTs Connecting Users and Rides for Specialized Transit Volume 2: Toolkit for State DOTS and Others
Citation: Rodman, Will, Dan Berez, Sarah Moser, and James Choe. State DOTs Connecting Users and Rides for Specialized Transportation. Volume 2: Toolkit for State DOTs and Others. National Cooperative Highway Research Program, Washington, DC. (2016). Link: http://www.trb.org/Publications/Blurbs/174328.aspx Abstract: NCHRP Report 832: State DOTs Connecting Users and Rides for Specialized Transit, is a two volume research…
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State DOTs Connecting Users and Rides for Specialized Transit Volume 1: Research Report
Citation: Rodman, Will, Dan Berez, Sarah Moser, and James Choe. State DOTs Connecting Users and Rides for Specialized Transportation. Volume 1: Research Report. National Cooperative Highway Research Program, Report 832, Washington, DC. (2016). Link: http://www.trb.org/Main/Blurbs/174327.aspx Abstract: NCHRP Report 832: State DOTs Connecting Users and Rides for Specialized Transit, is a two volume research report that…
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Implications to Public Transportation of Emerging Technologies
Citation: Polzin, Steven E. “Implications to Public Transportation of Emerging Technologies.” (2016). Link: https://www.nctr.usf.edu/wp-content/uploads/2016/11/Implications-for-Public-Transit-of-Emerging-Technologies-11-1-16.pdf Abstract: Recently, new technologies including global satellite positioning, wireless communications, and smartphones have emerged. These technologies have impacted all travel modes including public transportation and have garnered significant attention across the spectrum of interests. This awareness has caused growing speculation on…